Free shipping applies to orders paid in advance by bank transfer (prepayment):

- in the case of shipping by courier DHL for orders over PLN 500
- in the case of InPost parcel lockers for orders over PLN 500

DELIVERY COSTS

13.00 PLN- InPost parcel lockers (from 24h to 48h)
13.00 PLN - InPost courier (delivery the next business day)
15.00 PLN - InPost courier cash on delivery (delivery the next business day)

19.00 PLN - DHL courier (prepaid order - delivery the next business day)
22.00 PLN- DHL courier cash on delivery (delivery the next business day)

19.00 PLN - DHL ServicePoint (next business day delivery)

OTHER INFORMATION ABOUT DELIVERY CONDITIONS

Packaging of the shipment - min order to ensure discretion, the ordered goods are delivered in a box that is secured against opening by unauthorized persons with adhesive tape. The contents of the shipment are appropriately secured. A waybill with the recipient's address is affixed to the package thus prepared. Small-sized shipments are sent in other packages secured in a similar manner. We do not place any labels on the packages. additional text in addition to those required by delivery companies.

Methods of delivering the parcel - Currently, there are the following methods of delivering the parcel:

• DHL courier delivery andDHL courier delivery on delivery – services provided by a courier company throughout the country. For orders placed before 2 p.m. and paid in advance through the transaction system or by direct transfer (the date of posting the payment is taken into account) or cash on delivery. The shipment is delivered according to the courier's standard and is most often the next business day.
• InPost courier shipment and InPost courier shipment cash on delivery - carried out by a proven InPost operator, delivery takes place to the specified delivery address /e.g. residential, office or other address/. In the case of cash on delivery, the payment is collected by the courier and then transferred to the Seller's account.
• Parcel lockers - one of the most popular delivery methods, the fastest and very economical. Delivery to a designated (selected) and nearby parcel locker. Tracking the parcel's route via a smartphone app. Note: it happens that the parcel will be redirected to another nearby parcel locker, e.g. in the event of a failure of the indicated one, overflow or other situations that cannot be predicted. 
• Personal collection from the store's headquarters-  the placed order with the personal collection option can be collected from one of the two flagship stores of the reFForm Fetish Store brand, i.e. in Warsaw (ul. Prosta 2/14, at Rondo ONZ) or in Poznań (ul. Szkolna 17) during the opening hours of the stores. We will inform you when the order is ready for collection.
• Shipping outside Poland (to the EU)- reFForm Fetish Store delivers outside Poland using courier services.

Refform Fetish Store takes every care in fulfilling the order.tions of our customers, however, we cannot guarantee some of them. Among the non-standard requests that we do not fulfill, there is a request not to place additional descriptions on the parcels that are not respected by the companies delivering the parcels, e.g. "Leave at the duty room", "Leave with the neighbor", etc. We cannot use such descriptions.

If you have any further questions regarding the terms of delivery, please contact us by phone or e-mail.

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Updated: January 10, 2020.